Microcyber is committed to providing professional after-sales support for all standard products. The following services are provided in accordance with our official After-Sales Policy.

Warranty Commitment

Standard Warranty

All standard products are covered by a one-year warranty.

Acceptance should be completed within 7 days after product delivery. If acceptance is not completed within this period, the product will be deemed accepted automatically.

For product failures caused by defects in materials, manufacturing workmanship, or design during the warranty period, Microcyber provides free repair service, including replacement parts, labor, and applicable shipping costs.

Lifetime Service

After the warranty period expires, Microcyber continues to provide lifetime repair services. Repair services are subject to inspection and customer confirmation before repair work begins.

Warranty for Repaired Products

For products repaired within the warranty period, the warranty remains valid according to the original order warranty period.

For products repaired outside the warranty period, repaired components or software versions are covered by a one-year warranty from the date the repaired product is received by the user.

Technical Support

Remote Debugging & Technical Guidance

Microcyber provides free remote installation and debugging guidance through telephone, video, email, and other communication methods.

Support includes assistance with:

• Product installation
• Parameter configuration
• System integration

Product Documentation

The following materials are provided free of charge:

• Product datasheets
• User manuals
• Related technical documents

Repair Service

In-Warranty Repair

For faults caused by defects in materials, manufacturing workmanship, or design during the warranty period, Microcyber provides free repair services.

Out-of-Warranty Repair

For products outside the warranty period:

• Inspection is performed after the product is received.
• A repair quotation is issued after inspection.
• Repair work begins after customer confirmation.
• Repairability is determined based on inspection results.

All repair services use original factory parts or parts of equivalent quality to ensure that repaired products meet factory performance standards.

Service Process

Submit a Service Request

Customers may submit a service request through:

• Sales representatives
• Email
• Website messages
• Other available service channels

Please provide:

• Product model
• Serial number
• Purchase date
• Fault description
• Device configuration information
• Contact details

Microcyber will respond within 2 working days after receiving the service request.

Remote Guidance

For issues suitable for remote support, Microcyber will arrange remote guidance within 1 working day after the service plan is confirmed.

Return-for-Repair

For products requiring factory repair:

1. Pack the product according to the instructions provided by service personnel.
2. Ship the product to the designated service location.
3. Inspection is completed within 5 working days after receipt.
4. Inspection results are provided to the customer.
5. Repaired products are returned according to the applicable repair process.

Liability Exclusions

Free warranty service does not apply in the following situations:

• Damage caused by force majeure events, including earthquakes, fires, floods, typhoons, war, or similar events.
• Improper use, maintenance, or storage.
• Failure to operate according to product instructions.
• Over-range operation.
• Incorrect power supply connection.
• Unauthorized modification, disassembly, repair, or replacement of components.
• Unauthorized modification of software, firmware, or system parameters.
• Products with altered, forged, removed, or illegible serial numbers.

For complete warranty terms and service details, please refer to the official After-Sales Policy.